Frequently Asked Questions (FAQ)
User FAQ
Therapist FAQ
1. What is ShouldertoCryOn (Shoulder-to-Cry-On)?
A mental health therapy platform.
The main focus relies on the Users to engage with one another and literally be a "shoulder to cry on". We also provide professional psychotherapy from a list of various Practitioners, Group Therapy Sessions, Workshops and Self-Help Courses.
2. Who are the Users?
3. Who are the Therapists?
4. What are the services?
5. How much does it cost?
6. Can I cancel at any moment?
7. What do I need to access the app and contact customer support?
8. Does the platform use any Ai or artificial technology?
9. Is online therapy, counselling and coaching effective?
10. How is online different from traditional face-to-face therapy?
11. How do I know if I need therapy?
12. Can I use the service anonymously?
13. Is ShouldertoCryOn for me?
14. Can you have a session without video conferencing?
15. How long is a session with a Therapist?
16. Can I book multiple sessions?
17. Is it possible for more than one person to participate in single session?
18. How do I track my progress?
19. What is the refund policy and missed session?
20. Can I make contact with a Therapist without having to book an appointment?
21. What is the transactional currency?
22. How do I delete my account/profile and do you keep my data?
23. How do I change my password?
24. How do I change the email address associated with my account?
25. Why am I experiencing difficulties with the video functionality?